Success through Service Since 1917
When Frank Facey began his real estate business in Dandenong in 1917 he had the foresight and knowledge that the success of his company would rely on the satisfaction of his clients. He developed a working philosophy of 'success through service'.
This philosophy has been the cornerstone of our company for the past 90 years. Being part of the First National group also gives us over 600 offices throughout
Frank Facey First National was proud to accept 'Best Practice' accreditation in June 2000, a respected and noted quality assurance certification within the industry that is closely aligned with ISO 2002 world standards. To maintain this standard we submit for re accreditation annually which authorizes us to be able to display the Best Practice Quality Assurance tick. This ensures we constantly review all systems and procedures in a process to eliminate mistakes, build customer satisfaction and to provide a guaranteed high level of service during every step of real estate be it buying, selling or renting.
We will:
- Constantly improve and review all systems on a regular basis to meet First National Gold Standards.
- Act on customer feedback and adjust services accordingly.
- Satisfy all statutory, legal and industry requirement
- Ensure all staff incorporate quality, honesty and integrity into everything we do.
Frank Facey First National continues to combine old fashioned customer service with up to the minute technology. This ensures our clients have information and advice at their fingertips. With client convenience in mind, we include our listings on multiple web sites, a free property magazine and marketing material via our in house marketing department.
Would Frank Facey have ever thought back in 1917 that his simple philosophy 'success through service' would inspire such advancements and achievements throughout the decades?
